Refunds and Returns

Refunds and Returns

It is important to us that you are happy with products you obtain from us.

 

Unwanted or Unsuitable Products

If you are unhappy with a MindSpa you have purchased from us, you may return the Machine so that we receive it within 30 days of the date on which we dispatched the item for a refund (excluding delivery costs and any administration charges). All products must be returned in their original packaging and in a re-saleable condition. Before returning your MindSpa , please email us at info@meditations-uk.com and tell us that you are returning your order and need an RMA (Return Merchandise Authorization) number.

Damaged Items

Please do not accept or sign for an order which is visibly damaged. If you receive an item which has been damaged in transit, please contact us as immediately and we will provide a replacement as soon as possible. This does not affect your statutory rights.

How to Return a MindSpa

Place the item in the original shipping box or package. Please include all the internal and external packaging, the user or instruction guide, any leaflets that were included with the item, and the original invoice. Please ensure that the User Guide and all other literature is returned in an uncreased and uncrumpled state. On the back of the original invoice, indicate the reason you are returning the item (wrong or damaged product, or you changed your mind).

It is your reponsibility to package the item suitably to ensure that it does not sustain any damage in transit.

Email us at info@meditations-uk.com and tell us that you are returning your order and need an RMA (Return Merchandise Authorization) number.

Include this number in the back of the original invoice and write it on the outside of your package. Return your the MindSpa to:

Meditations Ltd
30 Windsor Rd
Finchley
London
N3 3SS

PLEASE NOTE : It is essential that you include your RMA number in your package as we will need this to keep track of your returned item. Items returned without an RMA number will attract an administration charge of £20.

Refunds

Meditations Ltd. will issue a refund within seven to ten business days of receiving your returned MindSpa. Refunds are issued against the same credit card number you used to pay for the original order.

 

 

 

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“May I just say excellent service and excellent product.”

D.B. - Dublin, Ireland

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